Contact us & FAQ
Have a question? Fantastic. We are here for you 7 days a week and respond within 24 hours. Plus you will find many answers right here on this page.
FREQUENTLY ASKED QUESTIONS
Measurements have been carefully taken with the item flat, as well as listing the label size (if there is one).
However please check against your own measurements as true vintage clothing often differs in size from modern items.
Gift wrapping and packaging
WE WILL NOT BE USING PLASTIC PACKAGING TO DESPATCH OUR VINTAGE CLOTHING.
Strawberry Vintage will be an environmentally friendly business as much as it can. As we strongly believe we should all take some responsibility. Wherever possible we will recycle and reuse.
It is important that your goods reach you in a fabulous condition. On occasion this may mean that careful packing comes before beautiful packing. If you do need an item gift wrapped please do drop us an email and we can have a chat about your needs.
Can't find what your looking for?
If you can't find what your looking for please ask. Our business is to help you Clothe your Personality.
Photographic colours of garments and goods
Although every effort is made to photograph and describe our items in detail, we cannot guarantee every computer or phone screen will accurately depict the actual colour of garments and goods. Please contact us with any questions you may have about the colour, size or anything else before purchasing. We are more than happy to help.
Combined postage should automatically happen when you check out. Any issues please let us know!
All goods are sent tracked and signature required, via Royal Mail. Should track and sign be unavailable then we will ship with signature required only. International shipping can take from 5-8 WORKING days especially at busy festive periods. Please be aware of this when placing your order.
Care instructions will be listed on each item where possible. A lot of true vintage items either don't have care istructions or they are handmade. In these cases it is up to the customer to determine the best cleaning method, though we will try and help if we know. The Strawberry Vintage Store Limited cannot be held responsible for any damage that occurred during any cleaning process.
However!... If you fall in love with something that is too big, you could always get it altered..so don't be put off.
Please note... Making a garment smaller is much more achievable than making it bigger.